Symantec Endpoint Protection Manager Reset Admin Password Guide

: In the dialog box, type the user name for the account you need to reset. For domain administrators, include the domain name. For local accounts, leave the domain field blank.

: Click Temporary Password . You will receive an email containing a link to activate a temporary password.

: You will be prompted to change the password immediately upon logging in. Advanced Recovery: Troubleshooting the Reset Email symantec endpoint protection manager reset admin password

: Open the SEPM logon screen on your management server. Request Reset : Click the Forgot your password? link.

: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools . : In the dialog box, type the user

: Right-click Command Prompt and select Run as administrator , then navigate to the directory above using the cd command. Execute Reset : Type resetpass.bat and press Enter .

: Start the service again and request the password reset. : Click Temporary Password

: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools .

: Use Services.msc to stop the Symantec Endpoint Protection Manager service.

This is the standard recovery method if your SEPM environment is configured with an email server.