50% refund of the ticket price.

You will need your Ticket Number (Número de billete) found on your PDF or physical ticket. Choose Your Payment Method: Same Payment Method: Cash or credit card refund.

100% refund of the ticket price. 2. Historical Context: The 2021 "IA11" Rules

To request your refund, you can access the Punctuality Commitment portal on the Renfe official website.

The search for "IA11 2021" refers to the highly favorable conditions that existed until recently. For those traveling in 2021, the rules were much stricter for Renfe: 50% refund (AVE). Delay of 30 minutes or more: 100% refund (AVE).