If you have lost your XML file, you can retrieve it by contacting with your purchase order or account details. For technical errors during the upload, the Support tab within your portal allows you to send logs directly to their technicians.
If your new license XML has a lower count than what is currently configured in your system, ServiceDesk Plus will prompt you to "disassociate" or delete technicians/assets before the license can be successfully applied. Best Practices for License Management manageengine servicedesk plus license xml
Whether you are renewing your subscription or upgrading from the "Free" version (limited to 5 technicians), applying the license is a straightforward process within the application GUI. Step-by-Step Installation: to ServiceDesk Plus with Administrator privileges. If you have lost your XML file, you