Obtain the official file from the HyperX Support Page .
Double-click the .exe file. If prompted, click "Yes" to run as an administrator. hyperx cloud ii firmware updater rev 0010 .exe file
Temporarily disable antivirus software or other audio management tools (like Razer Synapse or Logitech G Hub) that might be competing for control of the audio device. Obtain the official file from the HyperX Support Page