Your security software has deleted the emulator file ( sentinel.sys or similar), thinking it’s a "crack" or malware. How to Fix the Error 1. Run as Administrator
The most common roadblock users face is the error message: "The hardware information does not match with your dongle." Why Does This Error Occur?
The "Hardware Information Does Not Match" error triggers when: Your security software has deleted the emulator file
Disable your Windows Defender or third-party antivirus temporarily.
Troubleshooting the "Autodata 3.45: The hardware information does not match with your dongle" Error The "Hardware Information Does Not Match" error triggers
You’ve moved the software to a new PC, or changed a major component (like a hard drive or motherboard) on your current one.
For automotive technicians and garage owners, remains a staple for wiring diagrams, service schedules, and repair statistics. However, because it is legacy software often used in "portable" formats, it is prone to licensing conflicts. However, because it is legacy software often used
Sometimes the software looks for the "dongle" in the wrong directory.
The "dongle" in a portable version is usually a driver like or HASP .
Because Autodata 3.45 is no longer officially supported by the manufacturer (who has moved to an online subscription model), "portable" versions are often unstable on Windows 10 and 11. If you continue to see this error, consider running the software inside a using Windows 7. This creates a static hardware environment that won't change, preventing the dongle mismatch from ever occurring again.