Ensure you are connected to the office VPN or local network.

Sometimes a static discharge or loose port causes the connection to drop.

If you are on a subscription model, your payment may have failed or the term ended.

A physical USB device (often purple or green) plugged into your computer.

Here is a comprehensive guide to why this happens and how to fix it. Common Causes of the Error

A floating license managed by a server.

Download the latest .

Most Gerber dongles have a solid red or green light. If it’s blinking or dark, the hardware might be failing or the port is dead. Try a different USB port (preferably on the back of the PC if using a desktop). 2. Restart the Sentinel LDK License Manager

If no keys are listed, your computer does not recognize the dongle or the software license. If a key is visible but the error persists, the license may not cover the specific version of AccuMark you are trying to run (e.g., trying to run V15 with a V12 license). 4. Update the Sentinel Drivers